Privacy Policy

This page is maintained by LifeFlow ("LifeFlow", "we", "us") to explain how we handle information in connection with our AI lead-response service for real estate agents. This is a plain-language overview, not legal advice.

1. Who we serve

Our direct customers are real estate agents and their businesses. When we operate on behalf of a customer, we also process information about prospects those customers receive as leads (for example, name, email, phone number, and the property inquiry).

2. What we collect

• Contact form data: name, email, phone, and any notes you submit to us.
• Customer account data: account details, integration credentials, and configuration.
• Lead / prospect data: information passed to us from our customer's connected portals, forms, inboxes, and phone systems.
• Conversation logs: messages sent and received through our automations, plus delivery and engagement metadata.
• Usage data: standard log, device, and analytics information about interactions with our website and product.

3. How we use it

• To respond to inquiries and provide our services.
• To send transactional messages (email, SMS, and calls) related to leads and account activity.
• To improve performance, reliability, and safety of the service.
• To comply with legal obligations.

4. Messaging & consent

We only send email, SMS, or automated calls to individuals who provided their contact information in a context where they should reasonably expect real-estate follow-up (for example, submitting an inquiry through a listing portal or a customer's website). Every SMS conversation includes opt-out instructions (reply STOP), and every marketing-adjacent email includes an unsubscribe link. We honor opt-out requests promptly.

5. Sharing

We do not sell personal information. We share information only with service providers that help us operate (for example, hosting, messaging carriers, email delivery, and CRM integrations), and only as needed to deliver the service or comply with the law.

6. Retention

We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements. Customers may request deletion of account or lead data at any time; some data may be retained in backups or logs for a limited period.

7. Your choices

You can request access to, correction of, or deletion of your personal information by emailing greg@yourlifeflow.com. Depending on where you live, you may have additional rights under laws such as the CCPA/CPRA or GDPR.

8. Security

We use commercially reasonable technical and organizational measures to protect information. No system is perfectly secure — see our Security page for more.

9. Changes

We may update this policy from time to time. Material changes will be noted here with a new "Last updated" date.

10. Contact

Questions? Email greg@yourlifeflow.com.